Dream Service Center
Our priority is our Customers Satisfaction and because of this we have a dream service centre like other Roboclean Country Distributors. The Dream Service Centre is not only for after service at the same times, its also before service for people to benefit at the maximum.
The People behind our Service System:
Roboclean Dealer (RD)
- Concern about customers needs & satisfaction
- Carry out Customer's Marketing Program to win our Free Gifts
- Make a free Demonstration to the Future Owner by the Roboclean Customer
- Installation
- Before Service
- Door-to-door sales and After-sales care services to Roboclean Customers
Roboclean Lady (Rody)
- Concern about customers needs & satisfaction
- Changing HEPA filter according to filter life span
- Installation and all functions training to Roboclean Customers
- Make a free Demonstration to the Future Owner by the Roboclean Customer
- Annually sanitation service & product maintenance
- Carry out Customer's Marketing Program to win our Free Gifts
- Before Service
- After RODY checks customer satisfaction and collects customer’s opinion and needs about provided service, RODY reports the information to company.
- RODY communicates face-to-face with customer, providing the information from company.
Roboclean Technician (RT)
- After Service (A/S)
- Changing HEPA filter according to filter life span
Before Service (B/S)
- Product check
- HEPA Filter check
- Hygenic service
- Basic maintenance
- Complaints acceptance
- Purchasing Customer needs
Before Service
Basically, our Before Service is handle by our professional RODY. A RODY is an abbreviated work for Roboclean Lady who works as a service expert at Roboclean.
Their main responsibility is providing B/S (before service) for all Roboclean products and our Gifts, starting from conducting regular check-ups and inspections to managing membership for general products, filter control and soliciting membership.
Through the RODY system, we contribute to providing female workforce with opportunities to partake in economic activities especially at a time when they face difficulties in getting jobs, and further contribute to nurturing highly value-added manpower by developing them to acquire professional skills set.
After Service (A/S)
- Product check
- HEPA Filter check
- Hygenic service
- Maintenance and Repair products service in customer house
- Complaints acceptance
- Purchasing Customer needs